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Reservation Sales Associate

Reservation Sales Associate

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Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service.  We are now searching for Reservation Center Sales Associates to join our Reservation Center team!  The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.


Benefits Include:

  • Competitive Pay!
  • Medical, Dental and Vision Insurance!
  • 401K!
  • Paid Training!
  • Work at Home Opportunities! (must be able to attend in class training)
  • Employee Discounts at Omni properties and much more!


We have a new hire training class beginning on November 27, 2017! If you understand the heart of hospitality and posess a strong desire to excel in providing the very best customer service, we are looking for you to join our team!  Some of the responsibilities are as follows:

  • Receive incoming calls to assist guest needs with reservations including modifications and cancellations
  • Maintain a high level of professionalism when speaking with customers
  • Offer recommendations which will maximize revenue and guest stay satisfaction


  • Must be available to work one weekend day
  • Requires the ability to muti-task while working in a high call-volume environmentAdvanced verbal and written communication skills (English)
  • Ability to work independently to resolve customer inquiries or problems
  • Excellent phone etiquette skills
  • Intermediate experience working with basii Hotel’s reservation system
  • Must have a working PC with LCD monitor or laptop (minimum technical specifications apply)
  • Prior Call Center experience a plus

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to