Guest Services Manager

US-VA-Charlottesville
4 months ago(10/4/2017 1:20 PM)
Requisition ID
2017-19283
# of Openings
1
Category (Portal Searching)
Front Office Operations

Location

Charlottesville Hotel

 

Charlottesville

 

The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.

Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Job Description

The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.  This position is based on a 47 1/2 hour work week with overtime included.  This position also makes the canddiate eligible for Manager benefits.

Responsibilities

  • Conduct staff Training as needed.
  • Write out weekly department schedule.
  • Coordination of the front drive and transportation on the front drive.
  • Conduct payroll for associates in the department.
  • Manages bell, door and concierge staff.
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
  • Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.

Qualifications

  • Must have at least 2 years of supervisory experience and front desk hotel experience.
  • Must be able to work in a fast paced environment and resolve issues on the spot.
  • Must have excellent interpersonal and communication skills.
  • Must be available for scheduling based on business demands to include weekends and holidays
  • Must be able to work a 50 hour work week.
  • Must have a valid driver’s license and an excellent driving record.

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