Night Front Desk Agent

US-MA-Boston
4 months ago(9/11/2017 11:56 AM)
Requisition ID
2017-18744
# of Openings
2
Category (Portal Searching)
Front Office Operations

Location

Parker House Hotel

 

Parker House

 

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

 

Responsibilities

  • Preparation of daily reports and distribution as directed.
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  • Handling Express checkouts ensuring their completion.
  • To be thoroughly acquainted with all check-in and check-out procedures and policies.
  • To be a main liaison between guest and the hotel.
  • To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
  • To be thoroughly acquainted with PBX Operator duties.
  • Be familiar with emergency procedures and Alarm System in the PBX department.
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
  • Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
  • Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications

  • Excellent customer service and problem solving skills
  • Must have strong communication, computer and organizational skills
  • Maintain a professional business appearance, attitude, and performance
  • Prior guest service experience required, preferably hotel front office experience
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

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