Restaurant Server (PM)

US-TX-Austin
1 week ago
Requisition ID
2017-18210
# of Openings
1
Category (Portal Searching)
Restaurant Operations

Location

Austin Hotel at Southpark

 

Southpark

 

Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world-renowned city, the Omni Southpark is at the center of it all.

 

Omni Southpark’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.

Job Description

Responsible for ensuring all guests receive friendly, courteous, quality, and timely experience through food and beverage table service while adhering to corporate policies and procedures on restaurant dining standards and compliance to all liquor liability laws.

Responsibilities

  • Greet all guests entering the restaurant with a pleasant smile, prompt response, courteous manner, and with superior customer service.
  • In the absence of a host/ess: seat guests in a courteous and timely manner by finding a clean, available table, pulling out chairs, and presenting all relevant menus.
    • Accurately record guest information on seating chart
    • Control guest flow to server sections in balanced and fair manner
    • Control high volume and maintain guest waiting list when necessary
    • Take guest name and special requests and communicate relevant information to servers
    • Monitor dining areas for seating availability, service, safety and well being of guests
  • Answer phone in a prompt and courteous manner with a smile, redirect calls to other departments when necessary, assist in taking and recording In-Room Dining orders, and take and record all restaurant reservations and inform the management staff of all large party reservations
  • Accurately maintain all guest checks in accordance with check and cash handling procedures
    • In the absence of a cashier: close all cash checks and return accurate change to guest
    • Accurately close all checks to appropriate account, credit, and/or room
  • Familiar with daily specials, soups, buffet displays, and menu offerings in order to respond to all guest inquiries in a timely and efficient manner
    • Full familiarity and knowledge of menus and buffet items and prices
    • Full familiarity and knowledge of beverage offerings and prices
  • Deliver courteous, prompt, and excellent service to all guests in accordance with corporate service standards and operating procedures
    • Use guest names whenever possible
    • Take orders, answer questions, and offer suggestions on menu selections and up sell
    • Communicate clearly with culinary team regarding meal requirements, allergies, dietary needs, and special requests
    • Check in with guests to ensure satisfaction with each course and/or beverage and ensure that all service standards are met with excellence and quality
    • Collect all empty china and glassware from tables as soon as possible to maintain a pleasant dining experience
    • Present accurate guest check to table/guests and process payment
    • Consistently follow Moments of Service standards
  • Responsibility, knowledge, and compliance of liquor liability laws and fine dining service procedures of beverages.
    • Dramshop Theory – prohibiting sale of liquor to intoxicated guests
    • Prohibiting sale of liquor to minors
    • Proper table-side wine service and accurate pour counts
    • Familiarity with progressive wine list, wine pairings, and upselling techniques
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell
  • Restock side station and server lines with all necessary equipment, condiments, and food items prior to and at end of each shift
    • Ensure side station is organized, clean, and stocked for service
    • Ensure that all equipment, counters, and sinks are cleaned and sanitized
    • Complete dry goods, and food and beverage requisition form for Purchasing Manager
  • Reset tables according to event, meal period and service standards, ensuring each item is clean, polished, and neatly aligned, including china, glass, condiments, chairs, and linens
  • Keep restaurant area clean, organized, and tidy at all times
  • Complete all side-work and cleaning tasks during each shift
  • Assist the host/ess and dining room attendants when necessary
  • If applicable: maintain, count and balance assigned bank every shift and secure it in an assigned bank box
  • Complete all shift paperwork, cash drops, and check control procedures
  • Protect the corporation, associates, and the guests by adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies
  • Participate in monthly OST meetings, scheduled training, and attend associate rallies
  • Perform any other assigned duties by management

Qualifications

  • 1 year serving experience preferred, previous fine dining experience preferred
  • Food Handler and TABC certified
  • Knowledge of Micros operations system and cash handling procedures preferred
  • Must be able to work in a fast paced environment
  • Must have strong verbal and written communication skills
  • Excellent customer service skills, and a pleasant and positive personality
  • Strong attention to detail, ability to multi-task, and prioritize
  • Must be able to work flexible schedule including weekends, evenings, and holidays
  • Must be able to stand and walk for an extended period of time or duration of shift
  • Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance

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