Guest Services Agent

US-NC-Asheville
3 months ago
Requisition ID
2017-18074
# of Openings
4
Category (Portal Searching)
Front Office Operations

Location

Grove Park Inn

 

Grove Park Inn

 

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

 

Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Job Description

The Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

  • Use friendly and appropriate expressions when engaging guests
  • Be fully acquainted with the different points of interest
  • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
  • Ensure that the public areas, bell closet are maintained, clean and tidy
  • Follow-up with guest complaints to ensure that any problems are resolved
  • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
  • Utilize bell carts effectively and with caution
  • Direct guests to the Front Desk or meeting rooms
  • Call taxis and/or shuttle for guests as needed
  • Assist, retrieve and load luggage for guests
  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
  • Engage in conversation with as many guests as possible
  • Attend all designated staff meetings and training sessions
  • Complete all tasks assigned by manager
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

  • Previous experience with hotel guest services highly preferred
  • Excellent customer service skills
  • Must have strong communication, presentation, training and organizational skills
  • Maintain a professional business appearance, attitude and performance
  • Must pass pre-employment drug screen
  • Valid Class C License required
  • Must be able to work a flexible schedule including weekends and holidays
  • Candidates must be able to speak fluent English

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