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Front Desk Agent - Bretton Arms Inn

Front Desk Agent - Bretton Arms Inn

Requisition ID 
2017-17902
# of Openings 
2
Job Locations 
US-NH-Bretton Woods
Posted Date 
8/8/2017
Category (Portal Searching) 
Front Office Operations

More information about this job

Location

Mount Washington Hotel

 

Mt Washington

 

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Responsibilities

  • Check-in all guests following Omni procedures and policies.
  • Check-out all guests following Omni procedures and policies.
  • Work with all guests to resolve issues in a quick and efficient manner with a strong focus on customer service and maintaining a calm demeanor.
  • Use multiple computer programs to assist guests check-in/out and with all inquiries.
  • Be knowledgeable about all resort facilities and offerings and assist guests with any inquiries.
  • Communicate effectively with other departments to ensure the highest level of guest satisfaction and promptly respond to all guests’ needs.
  • Cross train as a PBX operator to assist during busy times.

 

Qualifications

  • Must have excellent interpersonal skills.
  • Must provide excellent service to internal and external customers.
  • Must have excellent oral and written communication skills.
  • Must be attentive to detail.
  • Must have the ability to adapt quickly to unexpected situations.
  • Must be punctual and reliable.
  • Must be able to remain calm and portray a friendly demeanor in stressful situations.
  • Must be able willing to work in unfavorable weather conditions.
  • Must be able to lift up to 30lbs and pull and push up to 50lbs.
  • Must be available to work flexible hours, including nights, weekends and holidays.