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Bellperson - On Call

Bellperson - On Call

Requisition ID 
2017-16877
# of Openings 
1
Job Locations 
US-NH-Bretton Woods
Posted Date 
6/23/2017
Category (Portal Searching) 
Front Office Operations

More information about this job

Location

Mount Washington Hotel

 

Mt Washington

 

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

The Doorperson Represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Responsibilities

  • Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
  • Engages the guest to provide superior guest service.
  • Ensures the valets are staged to maximize the guest experience.
  • Manages the traffic at the front of the hotel.
  • Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles.
  • Conduct key audit with the Valet Attendant at the end of each shift.
  • Maintains the cleanliness of the front of the hotel.
  • Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
  • Loads the baggage in the cars or taxis for departing guests
  • Maintains a clean and orderly appearance of the work area at all times.

Qualifications

  • Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests
  • Excellent grooming and body language to represent the brand
  • Ability to multi-task
  • Ability to work outdoors in all weather conditions
  • Ability to lift 50 lbs frequently and work on feet entire shift
  • Must be able to drive manual and automatic transmission
  • Must have a valid driver’s license
  • Must have an excellent driving record (less than 2 moving violations in the last two years)
  • Must be able to run for extended periods of time (to get guest cars from the parking lot)
  • Must be 21+
  • Must have flexible schedule and be willing to cover shifts as needed
  • Supervisory experience is encouraged