Restaurant Host

US-TX-Austin
2 months ago(10/13/2017 1:41 PM)
Requisition ID
2017-16560
# of Openings
1
Category (Portal Searching)
Food & Beverage

Location

Austin Hotel at Southpark

 

Southpark

 

Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world-renowned city, the Omni Southpark is at the center of it all.

 

Omni Southpark’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.

Job Description

Responsible for ensuring all guests are greeted and seated in a friendly, courteous and timely manner. Also responsible for handling all cash payment transactions, check handling procedures, and taking To-Go orders for food and beverage purchased in the restaurant.

Responsibilities

  • Greet all guests entering the restaurant with a pleasant smile, prompt response, courteous manner, and with superior customer service.
  • Seat guests in a courteous and timely manner by finding a clean, available table, pulling out chairs, and presenting all relevant menus.
  • Responsible for maintaining an issued bank according to accounting and cash handling procedures.
  • Answer phone in a prompt and courteous manner with a smile, redirect calls to other departments when necessary, assist in taking and recording In-Room Dining orders, and take and record all restaurant reservations and inform the management staff of all reservations greater than 8 guests.
  • Receive restaurant checks from the servers or guests and process them to the proper method of payment.
  • Familiar with daily specials, soups, buffet displays, and menu offerings in order to respond to all guest inquiries in a timely and efficient manner.
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.
  • Restock host closet of all necessary to-go items, menus, paperwork, and condiments.
  • Keep host area clean, organized, and tidy at all times.
  • Complete all side-work and cleaning tasks during each shift.
  • Assist the servers and dining room attendants when necessary.
  • Assist with maintaining buffet cleanliness, quality, and re-stocking.
  • Maintain, count and balance assigned bank every shift and secure it in an assigned bank box.
  • Completes all shift paperwork, cash drops, and check control procedures.
  • Protect the corporation, associates, and the guests by adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies.
  • Participate in monthly OST meetings, scheduled training, and attend associate rallies.
  • Perform any other assigned duties by management.

Qualifications

  • Previous fine dining experience preferred
  • Food Handler and TABC certified
  • Knowledge of Micros operations system and cash handling procedures preferred
  • Must be able to work in a fast paced environment
  • Must have strong verbal and written communication skills
  • Excellent customer service skills, and a pleasant and positive personality
  • Strong attention to detail, ability to multi-task, and prioritize
  • Must be able to work flexible schedule including weekends, evenings, and holidays
  • Must be able to stand and walk for an extended period of time or duration of shift
  • Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance

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