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Loss Prevention Officer

Loss Prevention Officer

Requisition ID 
2017-16423
# of Openings 
4
Job Locations 
US-AZ-Paradise Valley
Posted Date 
9/25/2017
Category (Portal Searching) 
Loss Prevention

More information about this job

Location

Montelucia Resort and Spa

 

Montelucia

 

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

This position ensures that all hotel guest, associates and hotel property are maintained in a safe and secure environment.

Responsibilities

 

  • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.  
  • Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
  • Initiate and follow-up with all investigations of crimes committed against property and persons.  
  • Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
  • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
  • Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
  • Monitor/distribute visitor and vender access to the property by distributing visitor badges.
  • Perform frequent bag checks for associates leaving the property.
  • Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
  • Maintain confidentiality when dealing with sensitive guest or associate issues.
  • Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
  • Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications

  • Must be able to stand and walk for up to 4 hours per shift.
  • Must be able to communicate effectively by telephone, email, radio and reporting.  
  • Must have basic computer knowledge.
  • Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
  • First Aid/CPR Certification is preferred.
  • Must be able to remain clam and professional during stressful situations.
  • Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays