Valet/Bell Attendant- PT

US-TX-Austin
2 months ago(11/2/2017 9:47 AM)
Requisition ID
2017-14563
# of Openings
1
Category (Portal Searching)
Front Office Operations

Location

Barton Creek Resort & Spa

 

Barton Creek

 

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

 

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

  • Use friendly and appropriate expressions when engaging guests
  • Be fully acquainted with the different points of interest
  • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
  • Ensure the delivery of parcels, mail and special deliveries to guest-rooms, executive offices or meeting rooms
  • Ensure that the public areas, bell closet are maintained, clean and tidy
  • Follow-up with guest complaints to ensure that any problems are resolved
  • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
  • Utilize bell carts effectively and with caution
  • Ensure the floor is covered 100% of the time, including the Front Desk
  • Direct guests to the Front Desk or meeting rooms
  • Call taxis and/or shuttle for guests as needed
  • Assist, retrieve and load luggage for guests
  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
  • Engage in conversation with as many guests as possible
  • Attend all designated staff meetings and training sessions
  • Complete all tasks assigned by manager
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

  • Excellent customer service skills
  • Must have strong communication, presentation, training and organizational skills
  • Maintain a professional business appearance, attitude and performance
  • Must be able to work a flexible schedule including weekends and holidays
  • Candidate must be able to speak fluent English
  • Candidate must have a clean MVR.
  • Candidate must be 21 years of age or older.
  • Candidate must pass specimen test.

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