Lead Retail Sales Agent
- Requisition ID
- 2025-129548
- # of Openings
- 1
- Category (Portal Searching)
- Retail
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking an outgoing Lead Retail Sales Agent (Full TIme) to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
Responsibilities
- Ensure all guests receive a quality in-store experience.
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Lead the associates by example in increasing sales
- Communicate shop goals & merchandising opportunities.
- Assist with new hire micros pos training
- Explain & monitor the daily opening & closing procedures, help the team maintain our shop standards
- Provide guidance & become a great resource for fellow employee operational/micros questions.
- Work in unison to help hold the retail associates accountable
- Assist with re-stocking & inventory to ensure the store operations are running effectively
- See the value & potential in every team member, seek feedback & field questions
- Become an advocate for the team’s needs, help shape the environment that enables the team to do their best.
- Conduct the new hire property retail specific tour
- Sign off on the onboarding checklist, turn in the Retail Manager or Retail Director
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
- Provide support with monthly MOS Audits:
- Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.
Qualifications
- Must have 1 year of retail experience
- The ability to guide & motivate team members, make effective decisions & manage conflict in a positive way
- Strong written & verbal communication skills for interactions with customers, team members & management
- Excellent customer service skills & the ability to provide a positive shopping experience
- Ability to understand & manage inventory, including stocking, pricing & markdowns
- Knowledge of display techniques, visual merchandising & creating a visually appealing shopping environment.
- Ability to handle stressful situations & resolve issues in a calm & professional manner
- Ability to work collaboratively with other team members & departments
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.