The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.  This supervisor will oversee the administrative support for the Food and Beverage Department as well.

•      Responsible for assigned shift, assisting in overall management.
•      Supervise and coordinate assigned shift.
•      Assist in overall supervision of the department as outlined in manager's job description.
•      Check staff punctuality.
•      Complete environmental checklist for dining room.
•      Spot check liquor pars.
•      Order daily supplies.
•      Hold pre-meal meetings.
•      Follow up on established training steps.
•      Handle guest comments and complaints.
•      Ensure guest satisfaction.
•      Stay on the floor during peak hours.
•      Communicate with guests and receive feedback.
•      Observe, teach, and correct staff's service.
•      Monitor each guest experience.
•      Examine food preparation.
•      Examine beverage presentation.
•      Handle any guest complaint.       
•      Maintain condition of dining room.
•      Administrative responsibilities.
•      Assist manager in:

• Scheduling
• Forecast weekly
• Forecast monthly
• Completing weekly payroll

• Participate in interviewing new employees.
• Prepare maintenance requests and follow-up.
• Complete other assigned duties
• Cost control
• Monitor food and liquor requisitions
• Monitor food waste.
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Prohibiting the sale/service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any other duties assigned by management.

Hotel Specific Essential Functions:

• Monitor flow of Associates in any area worked (arrival / departure / timeliness)
• Flex and flow to business levels in the shift for the shift
• Active in all areas of Food & Beverage as support
• Actively participate in MOS audits for service Associates

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.