Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

To assist the Spa Manager and Spa Director with the daily overall operation of the Spa and Fitness Center. Responsible for coordinating and supervising spa staff, i.e massage therapists, estheticians, nail technicians, attendants and front desk schedulers.

Our  team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Ability to deliver Omni Standards of service to Hotel guests while maintaining the Four-Diamond appearance at all times.
• Coordinate opening and closing schedules for front desk and attendant’s contingent on business demands.
• Monitor provider’s schedules and make changes contingent on business demands.
• Ability to lead by example by motivating.
• Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation.
• Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team.
• Able to perform other tasks or projects as assigned by Spa Director.
• Book and confirm appointments, greet guests, provide tours, beverages and check in and checkout guests.
• Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.

• High school diploma or the equivalent.
• Flexible schedule including nights, weekends and holidays.
• Minimum 2 years spa experience working in a customer orientated environment.
• Responsible, dependable team player.
• Must be self motivated and have strong organizational skills.
• Must be flexible and cooperative.
• Must be able to train new Spa staff.
• Manages service providers schedules.
• Ordering product for professional services.
• Creating new and seasonal spa treatments.
• Act as MOD in absense of Spa Director and Spa Manager. 
• Able to stand and walk up to 8 hours per day.
• Able to lift and carry up to 20 pounds.