The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

The Lead Spa Desk Agent is responsible for the guest experience in the Spa by providing and maintaining the service standards and creating a feeling of relaxation.  

• Check guests in and out. 

• Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service. 

• Up-sell, cross-sell, and pre-sell services and products. 

• Communicate spa promotions with guests. 

• Must be proficient on the telephone. 

• Must be able to maintain a professional demeanor during busy times. 
• Train and coach Spa Desk Agents
• Book and confirm appointments
• Greet guests
• Provide Tours

• Customer service experience is highly preferred. 

• High school diploma or equivalent. 

• Must be proficient with Microsoft Office. 

• Must be able to communicate effectively in a professional business environment. 

• Must have the ability to stand for 8 hours per day. 

• Ability to lift, carry, push, pull 30 lbs. 

• Ability to work a flexible schedule, including AM/PM shift, weekends, holidays. 

• Must be current servsafe and ETips certified for safe food and alcohol handling or must be willing to get certified prior to starting the position.