Omni Hotels & Resorts - Corporate Office

Guest Services Supervisor

Job Locations US-TX-Austin
Posted Date 2 hours ago(10/8/2025 5:42 PM)
Requisition ID
2025-128313
# of Openings
2
Category (Portal Searching)
Front Office Operations

Location

Barton Creek Resort & Spa

 

Property From Golf Course

 

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

 

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

 

 

Omni Hotels & Resorts is seeking Guests Services Supervisor for the beautiful Barton Creek Resort & Spa! 

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are

ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

 

Responsibilities

  • Complete training of Bellmen and Doormen as directed by the Director of Front Ofice.
  • Oversees and keeps on order the storage of all guest luggage.
  • Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
  • Oversees the Maintenance of all the Bell Carts.
  • Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
  • Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
  • Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.
  • Arrange alternate luggage area space during peak bag storage times.
  • All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities.
  • Understand and responsible for hotel key policies.
  • Responsible for handling all convention-related distributions to guest rooms.
  • Greet our guests in friendly, warm manner.
  • Maintaining an orderly log of fronts.
  • Maintaining an orderly package log.
  • Follow-up check of stored packages.
  • Be familiar with Epitome and GoConcierge systems.
  • Strive to improve Medallia scores.
  • Be involved in resolution of as many guest’s complaints as possible.
  • Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
  • Provide a “Welcome Call” to guest as required by management.

Qualifications

  • High School Diploma or equivalent.
  • Prior supervisory experience required.
  • Prior hospitality experience preferred.
  • Ability to teach, develop, and motivate others.
  • Must have the ability to multi-task.
  • Excellent verbal and written communication skills required.
  • Excellent customer service, communication and problem solving skills
  • Previous Valet/Bellperson experience preferred
  • Excellent grooming and body language to represent the brand
  • Ability to work outdoors in all weather conditions
  • Ability to lift, push, and pull 100 - 150 lbs. frequently, and work on feet entire shift
  • Must be able to drive manual and automatic transmission, preferred. 
  • Must have a valid TX driver’s license
  • Must be at least 21 years of age with an excellent driving record (less than 2 moving violations in the last two years)
  • If 19 and 20 years of age,  you must have held a current and valid driving license with 0 moving violations on your record
  • Must be able to work a variety of shifts, including weekends and holidays

 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email

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