Lead Spa Concierge | Mokara Spa
- Requisition ID
- 2025-128268
- # of Openings
- 1
- Category (Portal Searching)
- Spa
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking a friendly and organized Lead Spa Concierge to join our team. Omni Frisco PGA Resort provides north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
The Lead Spa Concierge serves as the primary liaison between spa guests, group clients, and the spa operations team. This role ensures an exceptional guest experience by coordinating personalized spa services, managing group and event bookings, and leading the concierge team to deliver seamless, luxury service. The position requires strong organizational skills, excellent communication, and the ability to anticipate guest needs in both individual and group settings.
Responsibilities
Guest Services & Concierge Leadership
- Greet, welcome, and assist guests with warmth, professionalism, and efficiency.
- Supervise spa concierge/front desk team, ensuring consistent service standards and guest satisfaction.
- Provide expert guidance on spa treatments, wellness offerings, and resort amenities.
- Handle special requests, VIP services, and guest concerns with discretion and care.
Group & Event Coordination
- Act as the main point of contact for spa group reservations, weddings, corporate retreats, and social events.
- Collaborate with event planners, resort sales, and spa management to customize group experiences.
- Develop detailed itineraries for group bookings, ensuring accurate scheduling of treatments, spaces, and amenities.
- Coordinate pre- and post-event communication with clients, confirming details and adjustments as needed.
Operations & Administration
- Manage booking systems and maintain accurate schedules for both individual and group reservations.
- Train and mentor concierge staff in guest relations, reservation systems, and sales techniques.
- Ensure compliance with all resort policies, health/safety regulations, and spa service standards.
Qualifications
- Previous experience in luxury spa, hospitality, or event coordination (lead/supervisory experience preferred).
- Strong knowledge of spa/wellness treatments and terminology.
- Excellent interpersonal and communication skills; polished professional demeanor.
- Proficiency with spa management software and reservation systems.
- Ability to multitask, prioritize, and maintain composure in a fast-paced environment.
- Flexible schedule, including weekends, evenings, and holidays.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.