Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

The primary responsibility of this position is to serve and clear food and beverage items from the guests following the procedures taught during training. Adept at all service functions while interacting with guest and maintaining a clean, safe and professional environment. Assist servers with items included but not limited to the following: resetting tables, water and bread service and cleaning and polishing of glassware and silverware

Essential Functions:

• Provide highest quality customer service to all guests.
• Be pleasant, smile, and greet all guests, using guest names.
• Assist Server with greeting tables, refilling drinks, and providing table service.
• Expedite food by inspecting dishes for visual appeal and to ensure that food is properly prepared and served at the proper temperature in a timely fashion.
• Deliver food to correct guests in correct order.
• Complete dining room attendant and food runner set-up and breakdown/side-work list.
• Responsible for polishing glassware, rolling silverware, and setting tables before and during service.
• Able to work in a fast paced environment with a sense of urgency throughout entire shift.
• Maintain a neat, clean, and safe work environment. Sweeping, vacuuming and wiping down areas when needed.
• Must possess knowledge of dining room service procedures, table numbers and full familiarity with the food and beverage menu.
• Demonstrate excellent team work with all Associates by communicating effectively and positively.
• Able to perform other job duties as assigned by Managers and Supervisors.

Tools & Equipment:

• Telephone
• Pens and paper
• Trays
• Table Crumber
• Wine cloths and hot pads
• Glasses, plates, and silverware
• Water pitchers
• Trays and tray jacks
• Ice buckets and glass racks
• Broom and dust pan
• Sanitizer and cloths

• Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests)
• Previous cleaning experience required
• Previous experience in hotel housekeeping preferred
• Ability to stand, bend and do repetitive movements for long periods of time
• Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds
• Ability to push and pull housekeeping supply cart
• Ability and willingness to work a varied schedule which includes working on weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.