New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Guest Room Attendants ensure a home away from home experience to hotel guests. Performing all Housekeeping duties in guest rooms. They also complete all assignments to meet Omni Hotels Standards.

 include the following. Other duties may be assigned.

1. Complete and average of 16 credits / rooms daily 
2. Keep assigned carts and closets well organized.
3. Document time in and out of each room.
4. Punch in the updated room status of each room.
1. VD = the room is vacant and dirty.
2. VC = the room is cleaned but not ready for occupancy. It needs further inspection.
3. VI = you have cleaned and inspected your room. It is ready for occupancy by the guest. (This code only for use by authorized Room Attendants who have a high score of their room inspections)
4. OC=occupied clean
5. Clean rooms to Omni standard ensuring each room is complete and ready for a guest and/or VIP to occupy.
6. Help other room Attendants when asked by supervisor.
7. Reports all discrepancies in room status to supervisor or call into Desk.
8. Sweep patios.
9. Follow Lost and Found Procedures. Report all items left behind by guests to the Housekeeping Coordinator.  Leave the item in the room for pickup by Loss Prevention. Never remove an item that is left behind in a guest room unless told to do so by a Supervisor, Manager or Coordinator. Please stay with valuable items until the item is picked up by Loss Prevention. If you are uncertain if an item you find is a lost and found item, ensure that you ask a Manager. Ensure all other Lost and Found procedures are followed.

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous Room Attendant experience in a luxury hotel
• Experience as a Room Attendant in a nursing home or hospital may be considered
• Bilingual, English and Spanish preferred.
• Availability to work weekends & holidays is required