Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Handles all the clerical responsibilities and responsible for the operation of the Loss Prevention Control Center, access control systems and emergency response. 

• Provide excellent customer service to all hotel guests and associates. 
• Dispatch appropriate Loss Prevention Officers for emergency and non-emergency security requests. 
• Fully familiar in the operation and use of radio equipment and transmissions. 
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention. 
• Controls SALTO system to include distribution of new cards, the setting up of new associates and the removal of associates within the system. 
• Ability to multi-task and have excellent written and verbal communications skills. 
• Be familiar with all procedures related to fire response, prevention and evacuation safety measures. 
• Maintain parking permit system.  
• Maintaining supplies for the department through Birchstreet system. 
• Superior computer skills utilizing Microsoft Word, PowerPoint, Excel, Synergy, Epitome and Birchstreet. 
• Inspects associates entering and leaving the hotel at the beginning and end of shift or at anytime when the associate leaves the hotel. Collects packages passes and inspects all parcels taken from hotel. 
• Confiscates all unauthorized items and notifies the Director of Loss Prevention, Director of Associate Services and the appropriate department head. 
• Ensures that all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO Card system, etc.)  are kept clean and in good working condition. 
• Controls visitor and vendor badges and identification. 
• Handles incoming calls on multi-line telephones. 
• Handles logs to include packages, lost and found, daily activity reports and incident reports. 
• Monitors Closed Circuit Television and alarm systems. 
• Administers the shipping and receiving of packages and parcels for the hotel and guests. 
• Must be flexible with schedule to include overnights, weekends and holidays. 
• Is courteous, tactful and helpful but firm in enforcing hotel policies and procedures. 
• Administers the hotel lost and found program. 
• Controls and distributes hand held radios. 
• Performs all necessary administrative requirements of the Loss Prevention Department. This includes writing reports, maintaining files, processing work orders, ordering supplies and posting bulletin board information. 
• Administer minor first aid assistance to associates. 
• Reconciles reports at month end.  
• Controls lockout room needs and communication. 
• Performs duties as assigned by supervisor and responds to directions from any Executive Committee Member or Manager. 

QUALIFICATIONS: 

• Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities.  Hotel experience strongly preferred.  

• High school education required, college degree preferred.   

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio.  

• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. 

• Ability to work cohesively with co-workers both within and outside of your department. 

• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment. 

• Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.  

• Customer service oriented with a desire to create memorable guest experiences.  

• Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office). 

• Must be able to reach various areas of the hotel at a rapid pace if necessary. 

• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.  

• Maintain confidentiality and exercise sound judgment when handling sensitive matters.  

• Must be able to work a variety of shifts, including weekends and holidays. 

ENVIRONMENT & POSITION ANALYSIS: 

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Requires bending, reaching overhead, kneeling and use of stairs. Stand, walk or sit for an extended period  or for an entire work shift.  Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. 

TOOLS & EQUIPMENT: 

• Desktop computer (Opera, SALTO, Key control System, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio. 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.