Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward Market clean and ensure guest satisfaction.

• Prepare, and serve food and beverage offerings within a coffee house setting 

• Must be able to communicate effectively with guests and associates 

• Must represent Omni standards when handling guest complaints and issues 

• Must remain professional in all situations 

• Must be willing to work in stressful, high-pressure situations 

• Understand and follow proper uniform and grooming standards 

• Ensure that the lobby public areas are maintained  

• Assist with monthly inventory, if necessary 

• Maintain a clean workspace throughout entire shift 

• Follow proper procedures regarding tendering transactions 

• Maintain a cash bank, and adhere to cash handling procedures 

• Responsible for accuracy of guest room numbers for room charges 

• Collaborate with other departments to ensure guest needs are satisfied 

• Adhere to proper food handling procedures 

• Proper knowledge of equipment use and safety procedures 

• Adhere to all policies regarding employee purchases and discount standards 

• Follow proper procedures for all logs, receipts and returns. 

• Follow proper procedures for accepting credit cards and checks. 

• Ensure each beverage is consistently prepared and served by Omni standards. 

• Proactively work to seek out ways in which to improve the experience for our guests. 

QUALIFICATIONS: 

• Minimum 1-year customer service experience; in food/beverage and/or retail environment.  

• Previous coffee house and/or hotel experience preferred.   

• Previous cash handling and customer service experience required. 

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. 

• Ability to accurately and efficiently input information into MICROS. 

• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. 

• Ability to work cohesively with co-workers both within and outside of your department. 

• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.  

• Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items. 

ENVIRONMENT & POSITION ANALYSIS: 

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.  

• Stand, walk or sit for an extended period or for an entire work shift.   

• Requires repetitive motion, with consistent use of hands and arms. 

TOOLS & EQUIPMENT: 

• Desktop computer (Opera, Micros terminal and Microsoft Office), printer, telephone, copier, fax machine and scanner. Coffee maker/urn, toaster, microwave, beverage machines, dishware, silverware, glassware, espresso machine, TurboChef, and toaster. Cleaning supplies such as vacuum, mop, broom, duster and chemicals. 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.