The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

To work closely with the Director of Rooms and Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.  Managing and problem solving associate and guest issues while remaining professional at all times.

• Ensure registration cards are completed.  
• Ensure all needed reports are run.  
• Continued training done with all associates. Ensure MOS& POE program is consistent.  
• Communicate with all departments on continuing basis.  Especially the communication with Assistant Front Office Managers each evening/morning.  
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.  
• Be familiar with the hotel computer system for training, maintenance and trouble shooting.  
• Complete rate discrepancy report and make needed changes.  
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.  
• Complete check-out with balance report.  
• Complete credit check daily.  
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.  
• Assist with departmental scheduling and monitoring payroll productivity.  
• Directly oversee all aspects of Front Office, Guest Services and the PBX department.  
• Attend meetings as assigned by Director of Rooms. 

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role. 
• Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays. 
• Must have excellent organizational, supervisory, customer service skills. 
• Must be able to work well under stressful situations and handle challenges in a professional manner. 
• Must have a 4 diamond presentation. 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.