Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

ESSENTIAL JOB FUNCTIONS:

• Clean vacant and occupied rooms in accordance with Omni Standards, clean one room at a time, servicing/cleaning 15 credits of guest rooms in an 8 hour shift.
• Thoroughly clean guest rooms include making beds, changing the sheets/ pillow cases and duvet in all check out room, changing sheets/ pillow cases  and duvet every 3^rd day or as request by guest in occupied rooms, changing bed pads when dirty. Cleaning bathrooms, vacuuming, and dusting daily.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, shower glass walls, bathtub, shower, and floor.  
• Replace/replenish shampoo/conditioner/body wash/lotion in the bathrooms
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location. Inspect the condition of the rubber mat and replace it if it is wet/dirty.
• Inspect the condition of bath robes and replace soiled/damaged ones.
• Clean the coffee maker and replenish coffee/tea. Check and clean all fridges.
• Perform all job functions with attention to detail, speed, and accuracy.
• Respond to all guest requests in a polite and timely fashion
• Maintain clean hallway in front of the guestroom doors
• Keep the GRA cart/supply cart neat and organized at all times
• Check all equipment prior to and after its use to ensure that it is in good working order
• Restock and replace used items within guest rooms.
• Remove room service tables and trays from guest rooms
• Ensures that no guest belongings are removed from occupied guest rooms.
• All items left (including food and beverage) behind by the guests must be reported to Security/Loss Prevention. When an item is found in a guest room, leave it in the guest room and call Loss Prevention or bring it to the Loss Prevention office.
• Communicate the clean status of each room upon completion utilizing punch phone method. 
• Complete all assigned room cleaning credits. 
• Clean rush/early check-in request rooms first as a priority as requested by supervisors/managers.
• Report any maintenance deficiencies daily to supervisors/managers. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.             
• Review the quality of cleaning with the supervisor and return to the room if necessary to rectify cleanliness issues or standards noncompliance.
• Inform supervisors/managers immediately if you need PPE, linen, chemicals, equipment (vacuum…)
• Attend all department training courses and meetings required and complete MOS audits.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Must remain professional and respectful at all times.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident
• Associate has knowledge of chemicals used for cleaning purposes. Associate knows and uses Proper Protective Equipment as required, especially when cleaning Biohazard. Maintains a safe, organized, and clean work environment at all times.
• Completes all assigned duties as directed by the supervisors/managers/ADOH/DOH, which include but are not limited to the job description outlined above

• Must have a strong attention to detail.
• Must maintain a professional business appearance, attitude, and performance always.
• A minimum of 6 months prior housekeeping experience required or other relevant environmental services experience.
• Ability to stand or walk for an extended period or for an entire work shift. Requires frequent bending, pulling, pushing, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including mornings, nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
• Must have the ability to report to work on time and when scheduled.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll /Scheduling systems