Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

The Spa Group Coordinator is responsible for promoting, selling, booking, and coordinating various engagements at the spa.

• Greet all guests with professionalism and personalized attention
• Handle check-ins, check-outs, reservations, and payments using SpaSoft or similar systems
• Complete AM/PM checklists and end-of-day (MOD/EOD) reporting
• Guide guests through spa services, tours, and amenities, including linen support
• Execute lobby activations such as mini treatments, skincare demos, and chair massages
• Set up engaging guest experiences with signage, samples, and upsell scripting
• Collect leads through QR codes, incentives, and event interactions
• Support large-scale spa events in coordination with hotel functions and marketing
• Conduct local outreach to residential buildings, corporate offices, and partner hotels
• Distribute branded spa materials and host pop-ups or resident nights
• Build partnerships with property managers, HR teams, and concierges
• Collaborate with Sales and Catering on group spa offerings and itineraries
• Develop and pitch customized spa packages and booking incentives
• Track group and outreach results for follow-up and future planning
• Participate in ongoing training, goal setting, and team knowledge sharing

• Previous experience in a spa, wellness, hospitality, or customer-facing role preferred
• Strong interpersonal and communication skills
• Sales-minded with an ability to identify opportunities and upsell
• Proficient with SpaSoft or similar reservation/POS systems (training provided)
• Highly organized, proactive, and comfortable with multitasking
• Passionate about wellness, beauty, and exceptional guest service

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com