The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

• To ensure the accuracy of all A/R billing functions including but not limited to: Guest folios, banquet and catering functions and member billings to achieve the highest level of guest satisfaction and ensure internal compliance of Omni SOPs and processes.

• Essential Functions:  
• Oversee daily handling and resolution of check out with balance accounts for all guest, group and banquet and catering functions
• Oversee and ensure that all billings are issued timely per the Omni SOP with supporting backup for all charges.
• Manage credit files and ensure proper credit procedures are followed.
• Audit to ensure the accuracy of all banquet charges and miscellaneous charges that are posted to master accounts.
• Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements on a daily basis.
• Ensure weekly account receivable analysis is sent to corporate accounting.
• Forward group advance deposits received by accounting to reservations for posting.
• Handle all customer inquiries in a timely, efficient manner.
• Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.
• Ensure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.
• Attend all pre-conference meetings for special billing instructions and ensure accuracy of billing.
• Maintain open communication with all departments.
• Manage neat and organized billing files

• Hotel Specific Essential Functions:
• Act as back up to Member and Group Billing staff
• Create PZ accounts for Guests of Members, PM accounts for definite catering functions
• Construct Group Bills and send to Conference services and clients
• Submit Credit Card authorizations on MyCheck portal
• Post check deposits and ensure proper deposit is received in advance of arrival
• Assist and Manage Group billing activities
• Other duties as assigned
• Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine,
• Delphi
• Opera
• Resort Suite

• Working Environment:
• Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.