Resort Experience Planner | Ranch Homes
- Requisition ID
- 2025-123297
- # of Openings
- 1
- Category (Portal Searching)
- Front Office Operations
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking a creative and detail oriented Resort Experience Planner | Ranch Homes to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
The Resort Experience Planner will be responsible for capturing additional incremental revenue through cultivating unique experiences for our guests occupying our luxury Ranch Homes.
Responsibilities
- Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property.
- Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable).
- Implement Moments of Service (MOS) on every call.
- Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications.
- Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis.
- Post advance deposits and route billing of activity reservations (when applicable).
- Process activity confirmation.
- Answer inbound calls; check voicemail/inbox and answer emails in a timely manner.
- Other duties as may be assigned by management.
- Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.).
Respond to guest requests for Experience Planner services in a timely manner.
Email relevant correspondence with appropriate departments.
Make detailed reservation notes in reservation to ensure accuracy.
Qualifications
- Experience with sales is required. Hotel or resort experience highly preferred.
- Previous hotel experience in a Reservations or Front Office environment is preferred.
- Strong keyboard skills preferred.
- Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
- Ability to learn and master multiple software systems required.
- Strong working knowledge of Microsoft Excel.
- Must be organized with the ability to handle multiple tasks.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.