New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Handles all administrative duties required by the Sales and Marketing Division in order to provide superior services to our guests. Visible position providing adminidtrative support to other department heads as needed. Assists with promoting the hotel on Social media 

• Schedules and prioritizes work load to meet deadlines of all managers.
• Types and distributes all internal and external sales related correspondence, including letters, emails, proposals, contracts, etc. for assigned managers.  Ensures that all correspondence is 100% accurate.
• Maintains reader files.
• Maintains account files and ensures that all information is included in file, i.e. post convention reports, letters, fax information, etc.
• Sorts and distributes mail to the hotel. Updates leader / department mailboxes.
• Answers calls to sales office by third ring. Meets and greets clients. Assists sales leaders with site visit coordintion.
• Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of caller, date and time call received.)
• Enters group information (sites, resumes) in Access.
• Enters work orders in Synergy as directed by managers. Processed client deposits.
• Assists unassigned managers / EC as needed.
• Updates bulletin and reader boards .
• Gathers materials and mails packages to clients as necessary.
• Takes detailed inquiry leads and submits to appropriate manager.
• Inputs amenities into Epitome for VIP clients and processes paperwork (amenity card, receipt signature from Room Service.)
• Processes outgoing mail.
• Performs social media postings and miscelaneous online communications
• Takes minutes at hotel meetings .
• Participates in schedule rotation for late coverage on days the office closes early & / or holidays and weekends.

• BA in hospitality, sales or related course of study.
• Must be able to work with minimal supervision in an ever changing fast paced environment. Must be a team player.
• Must have excellent verbal and written communication skills.
• Must have excellent social media and technical competencies (Linkedin, Twitter, Microsoft Word, Publisher, Outlook, Express, Excel).
• Previous knowledge of reservations systems such as Delphi, Opera and Synergy preferred.
• Must have excellent organizational skills. Outstanding engagement skills