Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

This position is responsible for providing a high level of guest services to our Members and their guests. The Bretton Woods Membership Supervisor will be responsible for ensuring that each experience is positive and complete from the beginning of the member interaction until the end.

• Maintain membership list, wait list and execute member billing.
• Work with Marketing on all membership communications.
• Attend members events upon request.
• Maintain MMB and Missed punches for all Golf staff in summer, and Members Lounge and Nordic staff during Ski season
• Distribute and post schedules after management completes schedules.
• Responds to all members via emails and phone calls.
• Maintains and updates master vendor list for Nordic, Golf,

• Keep the Club in immaculate order; keep all spaces clean and organize
• Work with the Club Manager to create seamless experiences for our members and their guests by exceeding their expectations.
• Complete some administrative types of work for membership and billing purposes.
• Responsible for membership billing and statistic tracking
• In the absence of the Membership Manager, supervise membership attendants throughout their shifts. 
• In the absence of the Membership Attendant, act as a backup for retrieving ski/riding equipment from the ski valet – carry skis/boards out onto the snow
• In the absence of the Membership Attendant, assist with cleaning off and storing equipment at the end of their day
• During the summer season, this position will be part of the golf staff and work in the golf shop.

• Keeps office areas clean, organized.
• Maybe asked to cover meal breaks at Golf Desk.
• Knowledgeable in all systems utilized within Golf, Nordic, Ski, finance, payroll , outlook, excel.

• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be proficient with MS Office and Excel
• Must be flexible: The Resort is a twenty four hour, seven day a week operation that changes depending on the mix of business at any given time of the year.
• Must be able to work in an office environment with many people in defined and confined areas, which require both individual and team decision making and input.
• Must have basic computer skills.
• Must be pleasant and friendly.
• Supervisory experience is preferred but not required. 
• Must be able to pass an alcohol (TEAM) training certification to serve alcohol to members.
• Must be able to successfully pass a pre-employment drug screening.
• Must be able to valet cars if needed.

Omni Hotels and Resorts is an equal opportunity employer.