Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.

• Answering phone correctly and politely
• Takes reservations as needed and enters into Open Table correctly according to training guidelines
• Greeting guests and seat guests
• Keep host stand clean and organized
• Control heavy volume at Restaurant entrance
• Knowledge of hotel property.
• Inform the guest about daily features and menu items
• Knowledge of Bobs concept and menu
• Attend to and anticipate guest’s needs
• Familiarization with menu and know how to properly take to go orders as needed
• Follow server rotation, seating and informing servers with chits correctly
• Inform manager of all potential issues or complaints immediately
• Provide nightly guest tracking to manager prior to leaving
• Create and maintain a positive working environment amongst front door staff
• Communicate positively and effectively with management and wait staff
• Coordinate daily dining room setup
• Distribute chits pre-opening for large party table setup
• Communicate large party layouts and special requirements to servers, management, and kitchen
• Operate OpenTable reservation system accurately and efficiently
• Gather VIP contact information
• Distribute VIP chits to server, manager, kitchen
• Assign tables to servers pre-shift and during the shift
• Coordinate on-call servers on a daily basis with management
• Coordinate large party assignments with management
• Ensure that all reservations are confirmed on a daily basis
• Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs
• Ensure Daily Features are posted outside Bob’s entrance and server’s version are printed/cut

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Must have strong attention to detail as well as prior customer service experience/skills.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must have and maintain current Food Handlers and TIPS certifications.
• Must be able to work in a fast-paced environment, be very organized, and multi-task.
• Must be able to work flexible shift including nights, weekends, and holidays
• MICROS Experience preferred. 

   

  Physical Requirements:

  • Must be able to stand and walk for an extended period of time or for an entire shift.
  • Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

• Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 
  
  If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.