Loyalty Ambassador
- Requisition ID
- 2024-117496
- # of Openings
- 1
- Category (Portal Searching)
- Front Office Operations
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking a customer focused and detail driven Loyalty Ambassador to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
This team member will be the guest liaison for Select Guests.
This is an ideal opportunity for someone who wants to grow in the industry and make their mark!
Responsibilities
- Create memorable experiences for our Select Guests during their stay.
- Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
- Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
- Arrange Select Guest and special occasion amenities via In-Room Dining.
- Conduct Loyalty Program training with other Front Office and hotel associates.
- Conduct monthly Loyalty meetings with relevant hotel associates.
- Promote the Select Guest program to guests that are currently not members.
- Maintain Select Guest product inventories.
- Conduct guestroom inspections prior to Select Guest arrival.
- Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
- Will assist in Front Office operations as needed.
- Perform any other duties assigned by Management.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Be actively engaged with our guests and deliver memorable guest experiences.
- Create unique, personalized WOW moments at every opportunity.
- Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
Qualifications
- Minimum of 1 year hospitality experience.
- Must have excellent verbal and written communication skills
- Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
- Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
- Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
- Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.