Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Position will be responsible for the overall banquet set up operations while working hand in hand with the culinary and stewarding operations. Previous banquet leadership required, preferably in a hotel. Experience managing other managers/captains is encouraged. Must be knowledgeable of food and beverage, training, labor control and exceeding guest expectations. High volume experience is a plus. Strong leadership skills through and patient hands on approach is required. Creativity in buffet presentations. Must never settle for status quo, must always be looking for ways to improve service and presentations. Expected to hold team accountable to Omni service standards, culture and financial results.

• Directly responsible for the daily supervision of the banquet housemen.
• Conducts daily line ups to communicate to their associates everything happening in the hotel
• Meets with banquet housemen on a daily basis to insure that dress and personal hygiene requirements are met in accordance with department standards.
• Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.
• Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.
• Creates and reviews daily worksheet and assigns specific duties to each banquet Houseperson.
• Inspects each function room prior to, and during breaks to insure that all requirements reflected on the daily worksheets are met.  Specific hotel standards must also be fulfilled.
• Insures that cleanliness and order of all storage areas is maintained.
• Insures the proper use and storage of all Convention Services equipment. 
• Establish preventative maintenance schedules for equipment including but not limited to staging, dance floors, podiums, tables and chairs
• Works closely with engineering team on any and all room and equipment maintenance needs through Synergy and the weekly Synergy meeting
• Introduces himself to On Site Contacts as part of the operations management team while group is in-house.
• Meets daily with Banquets MOD and Events Concierge after he/she had met with OSC and gone over daily events, times and set ups and apply any changes to Set Up Worksheet as needed.
• Handles last-minute requests.
• Communicates changes to appropriate departments.
• Meets daily with Banquet MOD and new floor supervisor for shift turnover.
• In coordination with the Banquet Manager, initiates appropriate disciplinary action for housemen who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
• Uses appropriate forms for reporting disciplinary measures with the assistance of department director and ASC.
• Provides, in conjunction with the housemen designated trainer, the necessary training for each banquet housemen - follows through to insure that all housemen consistently maintain high-quality standards.
• Ensure all house persons are properly onboarded in accordance to new hire checklist.

• Makes entries into a logbook of the day-to-day activities of the shift, and includes opportunities for service recovery, special needs by client/group, wow actions completed for client/group and/or recognition of associates
• Conducts monthly banquet housemen OST meetings.
• Have weekly one on one meeting with house person supervisors to help them develop and communicate any opportunity

Must be able to work a 50 hour work week, which could include 6 day work weeks from time to time. Able to work early mornings, nights, weekends and holidays. Must be able to stand on your feet for long periods of time. Must have a positive demeanor and treat all associates with respect.

• Previous experience in Banquets Management preferred, or food and beverage leadership, preferably in a hotel. 
• Exceptional people skills.
• Detail oriented, excellent communication skills, ability to perform professionally under high levels of stress.
• Computer skills required. 
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.