Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

To provide administrative support to the Sales & Events Department. To support the Director of Catering and Event Managers with day-to-day operations and to ensure communication in their absence.

• Schedules and prioritizes work load to meet deadlines of all managers.
• Available to work weekends as needed
• Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate
• Maintain and update FDC
• Maintain account files and ensures that all information is included in file, i.e. budget, contract checklists, executive approval form, booking recap, file turnover checklists, and cancellation checklists.
• Make reservations for sites, VIP’s, local accounts and travel agents
• Small groups under 10 rooms
• Run reports as requested by managers
• Serve as a liaison to banquets for Site inspections
• Serve as a liaison to front desk for room only groups, room/building assignments are accurate
• Strong organizational skills
• Answers calls to Sales office by third ring – take no message with incoming leads.
• Ensures that the following information is received prior to transferring calls to managers/Director: name, phone number, group or company name, number of caller, date and time call received, email address
• Assists managers as needed
• Gathers materials and mails packages to clients as necessary
• Prepare and review contracts and enter into FDC
• Enter final room pickup from FDC
• Order office supplies and enter budget adjustments in Birchstreet
• Input amenities into GoCon for VIP clients and process paperwork (amenity card, receipt signature from Room Service)
• Set up client transportation
• Take minutes at department meetings as directed
• Attend monthly department meetings and other company required training
• Complete other duties as assigned by management
• Manages rooms only groups, reaches out to clients prior to arrival, sends amenities, & coordinates with front desk regarding placement and billing
• Communicates & distributes to leadership team group details through resumes, event orders, daily postings, & emails
• Manage, tracks, & supports assigned events on a daily, weekly, and monthly basis
• Insures complete, accurate BEO documentation and handoff of all event relations in a timely manner
• Coordinates tastings with clients and kitchen staff to include the executive chef
• Attends tastings, takes notes and uploads final menus and food images into Delphi
• Respond/manage wedding leads through various platforms such as wedding wire, the knot, & yelp
• Assists with day of coordination for events

Qualifications:

• Previous hotel sales administrative experience preferred.
• College degree preferred.
• Must be able to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be proficient in Microsoft Office
• Must demonstrate exceptional organizational skills
• Must have professional well-groomed appearance

Physical Requirements:

• The ability to sit and utilize telephone/computer for an extended period
• Ability to be on your feet for extended period of time
• Maintain a high level of energy  

Pay: $22 hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com