The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

To direct and assist guest and associates with communication needs in accordance with Omni Standards

Essential Functions:

• Answer console.

• Direct phone calls to appropriate Personnel.

• Assist all guests and associates.

• Wake-up calls.

• Place and follow up on Synergy orders

• Process incoming and outgoing mail.

• And any other pertinent task assigned by management

Tools and Equipment:

Telephone and keyboard, pen/pencil, photo-copying machine, computer and printer

file folders, filing cabinet, facsimile machine  

Working Environment: Interior of hotel, in normal office conditions.

Qualifications:

• High school diploma or equivalent.
• Previous experience as a PBX Operator or similar role.
• Excellent customer service and communication skills.
• Able to handle multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Must have strong computer skills required, specific experience with hospitality specific computer programs preferred
• Ability to sit for majority of 8-10 hour shift