Concierge
- Requisition ID
- 2024-108692
- # of Openings
- 1
- Category (Portal Searching)
- Front Office Operations
Location
Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job Description
To provide assistance and services for guests in order to ensure pleasurable accommodations.
Responsibilities
• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interest.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, faxes, mail, special deliveries, etc. to guestrooms.
• Ensure that the public areas (lobby) are maintained, clean and tidy by partnering with the Housekeeping Department.
• Interact with other departments to ensure that guests’ needs are satisfied.
• Follow-up with guests and hotel departments to see that problems are resolved.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handle special requests i.e. flowers, telegrams, telexes, rental cars, luggage, etc.
• Arrange interpreters, public stenographers, and sight-seeing tours advising of quality shopping areas.
• Display ability to stand and move for long periods of time as guest flow dictates.
• Display ability to reliably accommodate varied shift schedule.
• To assist in the transport and storage of guests’ luggage when doorman requests
• Knowledge about daily events happening within each hotel.
• Responsible for a clean and “smart” appearance of uniforms.
• Call taxi for guests as needed.
• Direct guests to the Front Desk.
• Inform leaders of any challenges in the process.
• Accept other special duties as required by management.
Qualifications
Previous luxury hotel experience is preferred.
Previous concierge experience required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of the surrounding area and all of its attractions requred.
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.